Effective Date: October 13, 2026 · Version 1.1
AlloBiome LLC ("AlloBiome," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you use our website, subscribe to communications, contact us, book a service, or otherwise interact with AlloBiome.
Health-related information is also covered by our separate Consumer Health Data Privacy Policy. If you enroll in the AlloBiome program, the AlloBiome Program Agreement and Acknowledgment and Refund and Cancellation Policy also apply.
1. Information We Collect
Depending on how you interact with AlloBiome, we may collect:
- Contact information, such as your name, email address, telephone number, and information you choose to provide.
- Enrollment, booking, and transaction information, such as program dates, appointments, service purchased, payment status, refunds, and billing information.
- Communications you send to us, including enrollment questions, support requests, program-related messages, survey responses, and newsletter preferences.
- Website and device information, such as IP address, browser and device type, pages viewed, referring pages, and similar technical information.
- Health-related information that you choose to provide for the AlloBiome program, including intake responses, symptoms, relevant habits and history, messages, and optional test reports. Our Consumer Health Data Privacy Policy explains how we handle this information.
2. How We Use Information
We may use personal information to provide and administer our services; process bookings, payments, and refunds; communicate with you; send communications you requested; operate, secure, and improve our website and services; prevent fraud or misuse; maintain business and compliance records; and comply with applicable law or protect legal rights.
3. How We Share Information
We may share personal information only as reasonably necessary for legitimate business purposes, including with:
- Service providers supporting hosting, storage, payments, scheduling, communications, video sessions, forms, security, external website resources such as fonts, and any permitted analytics. Their access is limited to the disclosed and authorized function.
- Authorized scientific personnel involved in a service you requested, including authorized personnel associated with the N.E. Microbiome Institute when relevant to the service.
- Government authorities, advisers, or other recipients when required by law, necessary to protect rights or safety, or needed to establish or defend legal claims.
- Parties to a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law and appropriate confidentiality protections.
4. Cookies and Communications
Our public website may use essential cookies for operation, security, and preferences, and permitted analytics to understand website use. Cookies, tracking pixels, analytics scripts, and embedded tools can collect IP addresses, device or cookie identifiers, page visits, referring pages, and interactions. Providers may receive information needed to perform their disclosed functions. External resources, including Google-hosted fonts, may receive an IP address and technical request information to serve website assets. We do not authorize third parties to collect consumer health data through our website for their own tracking over time or across different websites or services. We do not use identifiable health information for targeted or cross-context behavioral advertising. These restrictions cover health-related inquiries, quiz answers or results, and identifiable health inferences as well as intake, report uploads, and private support. Advertising pixels and session replay are prohibited on sensitive pages. Where required, non-essential technologies remain off until the applicable choice or consent is given. Browser settings and any website privacy controls provide available choices; a cookie banner alone does not authorize health-data sharing. Subscriptions to The Weekly Biome or marketing communications are optional and may be cancelled using the message unsubscribe link. Enrollment does not itself subscribe you to marketing. Service and transaction messages may still be sent.
5. Retention and Security
We retain personal information for the purposes described here and legitimate operational, financial, legal, security, and recordkeeping needs. Identifiable program health materials are deleted from active systems within 30 days after support ends, subject to the limited exceptions in the Consumer Health Data Privacy Policy. Separately approved testimonial material is retained only for its authorized publication period and limited legal needs as described there. Properly de-identified information may be retained longer without an identity or booking link.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No electronic system can be guaranteed to be completely secure.
6. Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information; withdraw consent where processing is based on consent; or appeal certain privacy decisions. Additional rights relating to consumer health data are described in our Consumer Health Data Privacy Policy.
To submit a privacy request, email info@allobiome.com. We may take reasonable steps to verify your identity before completing a request and will respond as required by applicable law.
7. Third-Party Websites
Our website may link to third-party websites, laboratories, publications, testing companies, or other resources. Their privacy practices are governed by their own policies, and AlloBiome is not responsible for their content or privacy practices.
8. Changes and Contact
We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated effective date. Where required by law, we will provide additional notice or obtain additional consent before materially different processing occurs.
Questions or privacy requests may be sent to:
AlloBiome LLC
Email: info@allobiome.com