Effective Date: October 13, 2026 · Version 1.1
This policy applies to fees paid to AlloBiome LLC for the AlloBiome program. It forms part of the AlloBiome Program Agreement and Acknowledgment. It does not cover laboratory fees or independent third-party products or services.
1. Before the introductory session is completed
The refund cutoff is actual completion of the first 60-minute introductory session. Until that session is completed, you may cancel for a full refund of the program fee paid, including where the program start date has arrived but the session has not been completed. Payment, administrative setup, preparation, the scheduled date, a no-show, or an interrupted session that remains incomplete does not count as completion. If required Agreement acceptance or service health-data consent is never given, or AlloBiome declines enrollment before support begins, the fee paid is refunded and enrollment does not proceed.
2. After the introductory session is completed
Once the first 60-minute introductory session has actually been completed, the program fee is nonrefundable for ordinary voluntary cancellation. This includes change of mind, unused weeks or sessions, and the absence of a desired health outcome when AlloBiome has made the agreed support available. There is no ordinary refund calculated by remaining weeks. You may stop participation by emailing info@allobiome.com; the request is effective when received. We stop support and future reminders as requested. Separately agreed installments remain subject to the enrollment payment terms and mandatory law. Non-delivery by AlloBiome and legally required rights remain exceptions.
Example: a customer who paid $1,499, completed the introductory session, and voluntarily cancels in Week 3 receives no ordinary cancellation refund even though later weeks remain. If AlloBiome fails to provide promised support, or applicable law requires a refund or another remedy, we assess that exception and do not rely on the ordinary no-refund rule. A no-show at the first session does not by itself trigger this cutoff.
3. Sessions and rescheduling
For rescheduling, notify appointments@allobiome.com at least 48 hours before the session start. We arrange a replacement within the agreed period where reasonably possible. One late reschedule is available per program at no additional charge, subject to availability. Further late cancellations or no-shows may use that session allocation, but do not change the refund cutoff based on actual completion of the introductory session. A missed session does not automatically cancel the program or extend its dates. Any extension or revised dates must be agreed in writing.
4. AlloBiome cancellation or failure to deliver
If AlloBiome cancels a session or a significant technical failure prevents delivery, we arrange a suitable replacement where possible. If we cannot provide agreed support and no suitable replacement is agreed, we refund the fees attributable to undelivered support as appropriate, including the undelivered remainder when the program is terminated. When a partial-delivery calculation is necessary, the eight support weeks are allocated equally at one eighth of the agreed total fee; we also consider support missed within a started week rather than charging for it solely because a date arrived. This allocation is for non-delivery exceptions, not a voluntary cancellation entitlement. AlloBiome declining enrollment before support begins results in a full refund. Mandatory consumer and privacy rights remain unaffected.
5. Consent withdrawal and service expectations
You may withdraw consent to future health-data processing or exercise privacy rights at info@allobiome.com. If this prevents support, we explain the consequence and end participation. Until the first introductory session is completed, the program fee paid is refundable. After completion, the ordinary cancellation rule applies only to the extent lawful, and non-delivery and mandatory legal rights remain exceptions. Exercising privacy rights does not create a separate charge or penalty. Refusal or withdrawal of optional data-reuse or testimonial permission does not prevent or end support. Service materials and separately authorized testimonial material follow the distinct retention rules in the Consumer Health Data Privacy Policy; a refund review does not extend retention.
Existing test reports are optional. Missing or late reports alone do not make the program nonrefundable or prevent support. The AlloBiome program does not guarantee a particular health outcome. If you believe agreed support was not delivered, contact us so we can assess the concern; the absence of an outcome guarantee does not excuse non-delivery.
6. Request and payment method
Email info@allobiome.com with the subject AlloBiome Cancellation or Refund Request. Include the enrollment name, booking email, and payment reference if available. A missing reference does not prevent a request if we can identify the enrollment. Do not send laboratory reports, medical history, full card numbers, passwords, or banking credentials in the refund email.
We acknowledge requests within two business days and normally determine eligibility and initiate eligible refunds within ten business days after receiving the information reasonably needed to identify the enrollment and assess the request, or sooner when law requires. If further review is needed, we explain the reason and expected decision date. Approved refunds return to the original payment method without cancellation or payment-processing deductions. We confirm when the refund has actually been initiated. The bank may take approximately 5 to 10 business days after initiation to show a card refund; this is an estimate, and a reversal may instead remove the original charge. Contact us if the credit is missing or fails.
7. Accepted version and legal rights
The policy supplied with and incorporated into your accepted Program Agreement governs your enrollment. Later revisions do not automatically replace it. Earlier Test Results Consultation bookings remain subject to their original accepted terms. Nothing in this policy limits rights or remedies that cannot be waived under applicable law. AlloBiome LLC: info@allobiome.com.